Log-In Page Not Loading
Please make sure you are visiting the correct page: https://app.apprentix.io/login
Make sure that the begin is https:// as http:// is not secure.
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Incorrect Password
Please check your Caps Lock is not enabled.
Please clear your browser cookies, refresh, and try again.
Please contact your admin to see if any changes have been made to your enrollment status.
Otherwise, please reset your password.
Unable to Log In / Don’t Receive Password Reset Email
Please make sure to check in the Junk/Spam folder.
If you did not receive the Password Reset Email
Attempt the Password Reset once more as follows
When you click on password reset, you will see a notice to close the message.
Don't close it until you see the magenta bar at the top of the screen complete loading.
If you close the screen before the screen finishes loading,
The password reset process is terminated and doesn't process.
Still haven’t received the Password Reset Email?
In high cybersecurity organizations, your IT administrator may have a restriction on which emails you can receive. You can reach out to them and request to have the Apprentix.io Domain whitelisted which will allow our emails to reach your inbox.
When Locked Out:
Click "Forgot Password?"
Enter your email
Click on Forgot Password
Don't close it till you see the magenta bar at the top of the screen complete loading.