If you’re having trouble logging into Apprentix, this guide will walk you through the most common issues and how to fix them.
1. Cannot Find the Invitation Email
If you never received your invite email to join Apprentix:
Click Forgot Password
Enter the email address your Admin used to create your account
Follow the reset steps (see below)
This will create your login credentials even if you missed the original invite email.
2. Locked Out or Forgot Your Password
Go to https://app.apprentix.io
Click Forgot Password?
Enter the email you use for Apprentix
Click Reset Password
Don’t close the page until you see this confirmation:
“Check your email: Thanks! We have sent an email to this address with a link you can use to reset your password.”
3. Change Your Password (While Logged In)
From the portal, click your Profile icon (top-right corner)
Select My Account
Go to Log In Credentials
Click the Pencil icon to edit your password
4. Did Not Receive Reset Password Email
If you requested a reset but didn’t receive the email:
Wrong email address: If you entered an email not tied to your account, you won’t receive a reset email. Ask your Admin which email is linked to your Apprentix account.
Spam folder: Check your spam or junk folder—it may have been filtered there.
Company spam filter: If you don’t see it in your inbox or spam, your company’s filter likely blocked it. In this case, ask your Primary Admin or our Support Team for a temporary password.
5. “Account Inactive” Message After Logging In
If you log in but see a message saying “Account Inactive,” it means your subscription is not active.
Why This Happens
An invoice hasn’t been paid
The subscription expired and wasn’t renewed or it was paused
How to Resolve
Electronic payment (credit card / ACH): Accounts are reactivated automatically after payment.
Physical check: Accounts remain inactive until the check is received and deposited.
✅ With these steps, most login issues can be resolved quickly. If you’re still unable to access your account, please contact your Admin or reach out to our Support Team to request a temp password.