For security purposes, once a user's email is entered, it cannot be changed by anyone but the user. If the user has access to the email associated with their account, then they will need to log in to change their own email. If a typo has been made, then the user will need to be deleted and the correct email will need to be added.
How to change my own email?
In the upper right corner, click on the dropdown and select My Account
Click on the Login and security tab on the left hand side
Click on the pencil icon next to your current email and the ability to add your new email will display
Enter your new email address and your current password and click on Update email
How to change an incorrect email or typo email?
Since you cannot change someone else's email address due to security purposes, you will need to delete the user. This is assuming that this user does not have any data already stored in Apprentix and doesn't use this email address to access other apprenticeships.
Go to People and find the user with the incorrect email
Go to the right ride of that row and find the three dots > click on those dots
From the menu options, select Delete and follow the prompts in the popup message
You will be asked to confirm your understanding of the implications of Deleting the user and once you've checked those boxes, click on the Confirm button
If you have decided not to delete the user because you need to keep their historical data tracked in Apprentix, you will need to either cancel, suspend, or complete that Apprentice or (cancel if it's a non-apprentice).
You can do this by:
Go to People
Identify the user whose status you'd like to change from Active to either being cancelled, suspended, or complete (if it's an Apprentice) or Archived (if it's a non-apprentice user).
Click on the user's name > Click on the Actions tab > select the Action
Complete the prompts and this will change the status and access of the user.
For suspended and cancelled apprentices, you can also reinstate them.