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Troubleshooting: How to Change a User’s Email Address?

Learn how to change an email in Apprentix. Users can update their own email, or admins can delete/re-add or adjust status if a typo exists.

Updated this week

For security reasons, a user’s email address can only be changed by that user. Admins cannot directly edit another person’s email address.

Here are the two scenarios and how to handle them:

1. Changing Your Own Email Address

If you have access to your current Apprentix account, you can update your email yourself.

Steps:

  1. Click your Profile dropdown in the upper-right corner

  2. Select My Account

  3. Go to the Login & Security tab (left side menu)

  4. Click the Pencil icon next to your current email

  5. Enter your new email address and your current password

  6. Click Update Email


2. Fixing an Incorrect or Typo Email

If an email was entered incorrectly during setup, you cannot edit it. Instead, you must either delete the user (if no data is tied to their account) or update their status (if you need to keep their historical records).

Option A: Delete the User (No Data Tied to Account)

  1. Go to People

  2. Find the user with the incorrect email

  3. Click the three dots (…) on the right side of their row

  4. Select Delete and follow the prompts

  5. Confirm deletion by checking the required boxes and clicking Confirm

After deleting, you can re-add the user with the correct email address.


Option B: Update the User’s Status (Keep Historical Data)

If the user has apprenticeship records or you need to preserve their history, you should not delete them. Instead, change their account status:

Steps:

  1. Go to People

  2. Select the user

  3. Click the Actions tab

  4. Choose the appropriate status:

    • Cancel – if the apprentice never started

    • Suspend – if temporarily inactive (can be reinstated later)

    • Complete – if the apprentice finished the program

    • Archive – if it’s a non-apprentice user no longer active

  5. Follow the prompts to confirm


Quick Recap

  • Users must change their own email addresses if they still have access to their account.

  • Admins cannot edit user emails. If there’s a typo:

    • Delete and re-add the user (if no history exists), OR

    • Update their status (if historical data must be preserved).

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