For security reasons, a user’s email address can only be changed by that user. Admins cannot directly edit another person’s email address.
Here are the two scenarios and how to handle them:
1. Changing Your Own Email Address
If you have access to your current Apprentix account, you can update your email yourself.
Steps:
Click your Profile dropdown in the upper-right corner
Select My Account
Go to the Login & Security tab (left side menu)
Click the Pencil icon next to your current email
Enter your new email address and your current password
Click Update Email
2. Fixing an Incorrect or Typo Email
If an email was entered incorrectly during setup, you cannot edit it. Instead, you must either delete the user (if no data is tied to their account) or update their status (if you need to keep their historical records).
Option A: Delete the User (No Data Tied to Account)
Go to People
Find the user with the incorrect email
Click the three dots (…) on the right side of their row
Select Delete and follow the prompts
Confirm deletion by checking the required boxes and clicking Confirm
After deleting, you can re-add the user with the correct email address.
Option B: Update the User’s Status (Keep Historical Data)
If the user has apprenticeship records or you need to preserve their history, you should not delete them. Instead, change their account status:
Steps:
Go to People
Select the user
Click the Actions tab
Choose the appropriate status:
Cancel – if the apprentice never started
Suspend – if temporarily inactive (can be reinstated later)
Complete – if the apprentice finished the program
Archive – if it’s a non-apprentice user no longer active
Follow the prompts to confirm
Quick Recap
Users must change their own email addresses if they still have access to their account.
Admins cannot edit user emails. If there’s a typo:
Delete and re-add the user (if no history exists), OR
Update their status (if historical data must be preserved).