To help us resolve your issue quickly, please provide the following details when contacting Apprentix Support. The more complete your information, the faster we can troubleshoot and assist you.
Required Information
User’s Email
The email address you use to log in to Apprentix
URL (Web Address)
Copy and paste the URL of the page where the issue occurred
This helps us pinpoint the exact apprenticeship or program you were working in
URLs typically contain an apprenticeship ID number that links directly to the relevant program
Screenshots (Preferred)
Take clear screenshots showing the problem on your screen
Screenshots make it much faster for our team to diagnose the issue
Alternative to Screenshots
If you cannot provide a screenshot, please include:
A step-by-step explanation of what you were trying to do
The exact sequence of actions taken before the issue occurred
✅ By providing this information upfront, you’ll help our support team resolve your issue as quickly and efficiently as possible.