How to Delete a User
This article explains how Admins can delete users in Apprentix. Deleting a user removes them from all views and reports, making it useful when someone's email address was incorrectly entered.
Important Note: This functionality is only available to Admins.
What's the Difference Between Deleting and Dismissing a User?
Previously, Admins could only Dismiss a user. Dismissing a user hides them from most views but they are still technically active in the system and can be seen in some reports. Deleting a user permanently removes them from those views as well.
Things to Know Before Deleting a User
Deleting a user removes them from all apprenticeships.
Deleting a user erases all of their history (though it's technically deactivated and recoverable by the support team).
Dismissing a user might be a better option if you don't want to remove the user from apprenticeships or erase their history (see the Dismissing a User article for more information).
How to Delete a User
From the Manage Portal
Click on the "People" tab
Locate the User you want to delete
Click the Three Dot Menu
Select "Delete".
A confirmation popup will appear. You must check each checkbox to confirm you understand the consequences of deleting the user.
Checkbox 1: Confirms the user will be removed from all apprenticeships.
Checkbox 2: Confirms the user's history will be erased.
Checkbox 3: Reminds you that dismissing the user is an option.
6. Once you've confirmed everything, click "Confirm".